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Frequently Asked Questions
Q: What areas do you service?
A: We serve the Charlote, NC and surrounding areas. Contact us to confirm availability in your location.
Q: Do I need to do anything before my cleaning ?
A: We suggest clearing any clutter from the areas that will be serviced during your visit. This will help our team move around efficiently and ensure a thorough job.
Q: Do I need to be home during the cleaning?
A: No, you don’t need to be home. Many clients provide access instructions—we’re fully insured and respect your privacy and security.
Q: Is it standard to tip the cleaning professional?
A: No, tipping your cleaning professional isn't standard, but it's always appreciated as a way acknowledge exceptional work.
Q: How do the cleaning professionals enter my home?
A: Access details will be arranged following your booking, and we will collaborate with you to determine the most convenient method.
Q: Is the Flanagan Cleaning Group Licensed, insured & bonded?
A: Absolutely, every cleaning professional on our team is fully licensed, bonded, and insured.
Q: Do I need to provide any cleaning supplies?
A: We supply all the necessary professional cleaning tools and equipment for every task. We are always willing accommodate specific requests.
Q: How do I reschedule my appointment?
A: Life happens. Feel free to reach out to us if you need to cancel or reschedule your cleaning. Please note that late cancellations or rescheduling may incur a fee if they occur outside the permitted change window.
Q: How do I get a quote for AirBnB turnover or commercial cleaning?
A: Send us an email or create an inquiry online and one of our professionals will reach out to you to directly.
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